Terms & Conditions

1. WHO WE ARE

Sand Dollar Guest Services sells condominium accommodation via the website, email ( reservations@sanddollarbonaire.com ), phone (+599) 717-8738 and takes bookings direct at the property (the "Property"). We are employed by the Sand Dollar Condominium Owners Association, a company registered in Bonaire under company number 2016 and with our registered office at Kaya Gobernador N Debrot 79, Kralendijk, Bonaire.   

2. HOW THESE TERMS AND CONDITIONS APPLY TO OUR CONTRACT

These terms and conditions (the "Terms") set out the entire agreement between you and us for your vacation (“Contract”). We intend to rely upon these Terms in relation to the Contract between you and us.

3. MAKING A BOOKING

How to make a booking

In order to submit a Booking Request, you will need to complete a booking form (either on the website, by email, over the phone or at the Property). 

Our acceptance of your Booking Request is at our absolute discretion and will only take place once we issue an email confirming your booking containing a booking confirmation number. 

Conditions of booking

By making a Booking Request you confirm on behalf of all persons in your party that:

• there is at least one person in your party that is at least over 18 at the time of the stay.
• you have read and agree to be bound by these Terms. 
• you accept financial responsibility for payment of the booking on behalf of all persons in your party; and
• you will be responsible for any loss or damage caused by you or any member of your party accompanying you.

Please note that we do permit a transfer of a booking to another person or party. The existing booking will be transferred, and all terms as set out within this document are transferred simultaneously.

Booking duration

Unless varied from time to time by specific promotional activity (e.g., two-night breaks), bookings are subject to a minimum stay requirement of 3 nights.

If you have to cut your booking short for any reason, we cannot give you a refund under our standard Terms. If the remaining untaken vacation days exceeds 6 nights, all remaining payments may be transferred to new dates (travel within 12 months of original dates). New dates are not eligible for any new promotion and a surcharge may apply due to seasonal rate increases

4. PRICES

The nightly price includes:

• use of your accommodation for the maximum number of guests indicated on this web site; and
• use of Sand Dollar Bonaire amenities or services described as included in the price of your accommodation in the information provided to you on this website. Prices do not include any additional services, features and facilities unless they have been specifically included as part of a promotion to your booking. 

5. PAYMENT

If you place your booking more than 30 days prior to the start date of your vacation, we will request a deposit (“Standard Deposit”) of $300 per reservation. The balance of the full payment will be due 30 days prior to the start date of your vacation. If we do not receive the full payment from you by the due date, or notification of the need to rebook, we will treat this as a cancellation of the booking, and you will forfeit the total cost of any payments made to date. 

For all bookings received within 30 days of your vacation start date, full payment is due at the time of booking.

Payment for bookings can be made by Credit Card (Visa, Mastercard, Discover, Amex) or direct bank transfer (Bonaire or USA). either online or over the telephone. 

 6. SPECIAL REQUESTS

If you have a preference for a particular apartment or any specific request, please let us know at the time of booking. We will, wherever possible, try to meet your requirements subject to availability. However, we cannot guarantee your preference at the time of booking and cannot accept bookings on this basis.  There is a Specific Apartment Fee of $10 per night.  This fee is waived for a direct booking. Any specific request must always be confirmed by Sand Dollar Reservations in writing by email.

 7. CANCELLATION AND CHANGES TO YOUR BOOKING

●    Cancellations made 31 days or more prior to arrival forfeit 25% of the deposit ($75). 

●    Cancellations made within 30 days or less prior to arrival are non-refundable. Guests may transfer all payments to new dates (travel within 12 months of original dates). New dates are not eligible for any new promotion and a surcharge may apply due to seasonal rate increases.

●    Unused nights, (6 or less), due to late arrival or an early departure are non-refundable and are not eligible to be transferred to new dates. Unused nights of 7 or more may transfer all payments to new dates (travel within 12 months of original dates). New dates are not eligible for any new promotion and a surcharge may apply due to seasonal rate increases.

Transfer Policy: Guests may transfer their vacation rental to another person prior to arrival without penalty or fees. Transfer fees for package add-ons may apply.

Package Add-Ons: The above-mentioned cancellation and payment policies are for accommodations only. Please see our partner websites for their specific policies.

Changes and cancellations made by you

8. LIABILITY – PLEASE READ THIS SECTION AS IT IS IMPORTANT THAT YOU UNDERSTAND TO WHAT YOU ARE AGREEING 

We are relieved from liability for any delay to, or cancellation of, your vacation and for anything which adversely affects your vacation (including the closure of the Property before or during your vacation) which occur due to events which are outside of our control (i.e., that we could not, even with due care, have foreseen or avoided). Such circumstances include (amongst others): 

• acts of God, adverse weather (floods, droughts), fire, or other natural disaster. 
• epidemic or pandemic, Covid-19 or any disease caused by a new strain of coronavirus, or significant risks to human health such as the outbreak of serious disease. 
• terrorist attack or activity, war, civil war, civil unrest, threat of or preparation for war.
• any act, law or action taken by, or any guidance issued by, a government or other national or local public authority, public health authority or other national or local authority including port or river authorities; and
• nuclear, chemical or biological contamination or sonic boom

Subject to the matters detailed above, in all cases our maximum liability to you is outlined in our cancellation policies.

Links to other services not operated by us are provided solely for your convenience. We are not responsible to you for any products, services, or other information provided by third parties. 

We are not liable for damage to, or theft of your personal possessions and we encourage you to ensure that you have adequate cover under your existing home contents, travel or any other applicable insurance policy for the length of your stay, especially for valuable items such as phones, cameras, jewelry and so on as well as for cancellation and accident or illness.   

9. YOUR RESPONSIBILITIES WHEN ON PROPERTY 

As the person booking the vacation, you are responsible for the behavior and safety of all members of the party whilst on the Property. 

The apartment must be left in a clean and tidy condition. Please make our Front Office staff aware of any breakages or damage caused during your stay. Sand Dollar Guest Services shall be entitled to charge you for any costs or expenses it incurs as a result of any breakage or damage or a failure by you to leave the apartment in a clean and tidy condition.

In addition, we have some house rules that we ask you to follow. Failure to do so may result in a penalty fee.

• noise levels are kept to a minimum after 9:00pm.
• children are supervised at all times. 
• No smoking inside the apartment.
• No salty scuba gear or any tanks inside the apartment or on the porch. 
• No pets allowed.